Managing pricing logic across multiple carriers often involves reviewing settings across Service Levels, Accessorial Collections, Pricing Dimensions, and Custom Pricing Tables. When rates fail or expected charges do not apply, teams may need to check many configurations to identify the cause.
Recently, we introduced the AI Assistant for rule generation inside techSHIP. Today, Techdinamics is expanding its AI capabilities further with the new AI Assistant for Smart Pricing.
Available within Custom Pricing Tables, the assistant provides context-aware troubleshooting that helps users understand rate calculations, identify missing rates, and review configuration logic directly inside the platform.
As Edward Aguiar, CEO and CTO of Techdinamics, explained during our latest sprint demo:
“What we’re trying to do is simplify the troubleshooting process around Smart Pricing. Instead of users having to investigate multiple configurations manually, the assistant helps explain what’s happening and why.”
This update supports teams handling complex, multi-carrier shipping operations across brands, retailers, ecommerce businesses, enterprises, and 3PL environments. It also reflects Techdinamics’ continued focus on building innovative, AI-driven tools that make shipping operations easier to manage as fulfillment workflows evolve.
The AI Assistant, currently running in beta, reviews the active configuration inside a Custom Pricing Table and helps explain how rate behavior is being applied.
This includes:
Service Levels
Accessorial Collections
Pricing Dimensions
Margin discrepancies
Missing Service Levels
Instead of manually checking multiple settings, users can ask questions directly in the AI Assistant panel and receive guidance based on the live table configuration.
For shipping operations teams working with multi-carrier shipping software, this helps reduce the time spent investigating pricing behavior and troubleshooting rating issues.
The assistant helps explain why a specific charge applied, failed, or produced an unexpected result.
Users can review:
Calculation steps
Pricing logic behavior
Missing rate conditions
Accessorial application logic
This makes it easier for users to review pricing-related issues directly within the AI Assistant without having to contact support.
The AI Assistant provides UI change recommendations based on active Custom Pricing Table configurations.
These recommendations are connected to: service levels; accessorial application logic; pricing dimensions, and missing rates. The assistant reviews active table configurations to help users troubleshoot pricing-related issues directly inside techSHIP.
The assistant helps users troubleshoot pricing behavior inside Custom Pricing Tables by reviewing active configurations and explaining rate logic, missing rates, Service Levels, and accessorial behavior.
The feature is available within Smart Pricing when editing a Custom Pricing Table in techSHIP.
Yes. The assistant reviews active configuration data and helps diagnose missing Service Levels and related pricing logic behavior.
Yes. The assistant provides UI adjustment recommendations based on the active pricing configuration.
Yes. In addition to the Smart Pricing AI Assistant, techSHIP includes other AI-powered tools designed to simplify shipping operations, including AI Shipping Rules and Version Control features that help automate workflows, manage rule changes, and improve operational visibility across multi-carrier shipping environments.
To learn more about the new Smart Pricing AI Assistant, contact our team.