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At IGNITE 25: Techdinamics User Conference, we proudly unveiled the Insights module, the latest advancement integrated into our products techSHIP and techOMS. This launch represents a major step forward in delivering powerful data analytics capabilities to drive smarter logistics and order fulfillment decisions.

The Insights module was developed to go beyond basic shipment and order management by providing actionable intelligence on key logistics metrics. A recent customer survey highlighted priorities such as understanding shipment cost versus order value, delivery performance, and order accuracy—three core pillars that Insights addresses.

Order Management Insights

Managing orders across multiple sales channels and fulfillment centers is complex. With Insights in techOMS, you gain the clarity you need to turn complexity into control. The module transforms raw operational data into clear, actionable dashboards that show you exactly how your business is performing.

At the organizational level, you can track metrics such as:

• Average order value and the ratio of shipping costs to sales value.

• Fulfillment times, measured from order allocation to final processing, helping you uncover bottlenecks.

• Order accuracy rates, identifying when promised inventory isn’t available or fulfillment exceptions occur.

Insights also enables you to drill down further by account, customer, or fulfillment center. Compare how different clients or warehouses perform, identify where delays are happening, and measure the impact of your backorders—both as a percentage of orders and in total dollar value. You can even analyze which SKUs are consistently driving backorders and forecast more effectively to prevent them.

This level of visibility empowers your teams to be proactive. A warehouse manager can focus on their site’s specific performance, while account managers can prepare for customer meetings with real data on shipping times, fulfillment accuracy, and delivery distribution. With information updated regularly throughout the day, you’re always equipped with an up-to-date view of your network.

Ultimately, Insights for techOMS helps you:

• Increase fulfillment accuracy and efficiency.

• Align inventory planning with customer demand.

• Strengthen customer relationships through data-backed transparency.

• Gain a clear, consolidated view of multi-channel order flows.

During the IGNITE presentation, customers also shared their perspective on the value of Insights. Andre Vanegas, President at Yoke Fulfillment, emphasized:

“I think you [Techdinamics] are heading in the right direction and providing us with that information so that we don't have to go through all this data and figure out how we get to the point where we have time and resources. I mean, at the end of the day, we want to spend the time optimizing, we don't want to spend the time digging into the data. You can bridge that gap for us."

Andre Vanegas - President, Yoke Fulfillment.

Shipping Insights

Every package shipped is an opportunity to learn more about your operation. With Insights in techSHIP, you can finally unlock that knowledge. The module consolidates shipping data into interactive dashboards that help you manage costs, improve carrier performance, and deliver a higher level of transparency to your customers.

At a glance, you’ll see:

• Total packages processed, shipping volumes by location, and overall spend.

• Average shipping cost per order and detailed breakdowns by carrier, carrier account, or service type.

• Geographic distribution of deliveries, visualized on maps down to states or provinces.

• Weight profiles, showing which package categories dominate your shipping flow—vital when negotiating carrier rates.

• Transit times, from shipment to delivery, with on-time percentages to validate service levels.

• Exception reporting, highlighting returns, cancellations, and failed deliveries.

• Induction times, showing whether packages are handed off to carriers as expected, or if delays are happening before shipments leave your warehouse.

This powerful view not only improves your own decision-making but also strengthens customer trust. Export reports, share service-level performance transparently, and even show your customers how their orders are being delivered. For 3PLs, Insights also supports revenue management by enabling markup/discount reporting, giving you full control over both operational and financial performance.

With Insights, techSHIP helps you:

• Control and optimize shipping costs at every level.

• Hold carriers accountable with clear performance data.

• Anticipate and resolve exceptions before they escalate.

• Deliver greater transparency and trust to your customers.

Florent Bojarski, President at Mantoria, added his perspective on the strategic importance of visibility in today’s logistics:

“Customer expectations are changing. I think customers want more visibility than ever on things. And, I think businesses that strive to be data-driven in our space are going to do really well. They’ll be able to optimize margins, optimize routings... I think those that don’t adapt, will probably struggle."

Florent Bojarski - President, Mantoria.

Looking ahead, the Insights module roadmap includes expanded functionality such as integration with auditing tools and real-time customer access to data, enhancing transparency and collaboration.

Insights embodies Techdinamics' broader commitment to supporting businesses on their journey to smarter fulfillment. With this launch, we are focused on delivering solutions that enable companies to turn complex logistics data into clear, actionable insights—lowering costs, improving efficiency, and elevating customer satisfaction.

Want to discover how Insights can transform your logistics intelligence and empower your business to fulfill smarter? Let's talk.